NaPoWriMo # 18 (Make up for day 18)

We Are Down

Administering the PBX ,
I mean phone system, I found 19 T1s down,
I check the by 24-line phones lines
and find nothing wrong on our end.
I put a ticket in to check the carrier, AT&T
While all this is going on
supervisors call my cell phone, repeatedly.
The 10 voicemails on my phone tell me,
in no uncertain terms, there are
no calls in queue, the agents are
sitting idle.

Trying the outside toll free #, 800-Buy Stuff,
and I am getting a fast busy signal.
Oh no, Service Levels
Take a dive,
customer satisfaction
down the tubes, when they can’t
get through.

AT&T calls,
“Does your equipment have power?”
“Is your line coding b8zs?”
“Can we do intrusive testing”

Yes,
Yes and
Yes….we are not getting any calls, Intrusively test away.
All T1s are back up, now!
AT&T did nothing, they say.
Likely story.
What, now the queues are flooded with calls?!

Just another day in the call center.

April 30, 2008

Written from the prompt on Jargon at Read Write Poem.